Shipping & Returns
Shipping Time — Most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Shipping and handling fees are as follows. Company reserves the right to use any shipping service we choose to ship products to you. We offer ground and rush shipping options.
Hemp products are currently not available for shipping outside of the 48 Contiguous United States.
48 CONTIGUOUS U.S.
Ground: $7.95 (7-10 business days)
Rush: $15.95 (3-5 business days)
We also ship to Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, and American Samoa, and Canada. Orders shipping to Canada are currently $29.95 through UPS service with tracking. All other orders will incur an additional surcharge of $9.95.
*All delivery times above are based on average in-transit time, after the order has been processed by our fulfillment warehouse. Orders are processed during EST business hours Monday – Friday.
All shipping prices are quoted in United States dollars. No C.O.D. orders can be accepted.
The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization or during holidays.
There may be occasional delays beyond the posted order processing time. If the delay is more than ten business days, we will send you an e-mail message notifying you of the delay. If the delay will be less than ten business days, we will ship the product as soon as it is received. If your product is on backorder for more than twenty business days, we will send you an e-mail message asking if you want to cancel the order. If you do not advise us that you would like to cancel the order, we will process the order and sent it to you.
When your order ships, you will be provided with a tracking number via email. If you lose this email, you may call our customer service center for tracking information. We do not guarantee any specific delivery dates or times. These shipping terms are accepted by you by placing an order with us.
RETURNS & EXCHANGES
Your first order of any one of our Hair Care Products, is covered by our MAX Satisfaction money back guarantee. If for any reason you are not happy with your purchase, simply return all unused and unopened products to receive a full refund, less shipping and handling fees. Any non-supplements, or supplement orders past the initial money back guarantee, can be returned or exchanged within 30-days if they are in the original, unopened package.
Both policies are covered by the following terms and limitations.
You must return both opened and unopened product in its original packaging and have proof of purchase through this Site. Customer is responsible for return shipping. We do not accept product returns sold by third-party sellers.
To return a product, you must first call CANNACARE by CHRIS GEES Customer Care at 1-323-979-7532 to receive a return authorization number. We will need your order number or email address associated with your account. Any products that are refused or returned to sender will be subject to a 25% shipping and processing charge.
Once we receive the returned product, we will refund the purchase price less original shipping and handling fees (if any). We will notify you once your return has been received and we have issued your refund. In all cases, refunds will be given in the same form of payment as the original method of payment. Please allow up to 10 days after we have processed the refund for your bank to credit your account.
To make a return or exchange, please follow these steps:
· Obtain a Return Merchandise Authorization (RMA) number. This is required for us to process and track your return. You can obtain an RMA number by calling 1-323-979-7532 Monday – Friday between 8am and 7pm WST. Please include your order number or the email you used to place your order.
· Include the RMA number inside the box with a copy of your packing slip or original order confirmation.
· Ship all unopened and opened product to the Company at 1033 Beacon Ave., Ste.102, Los Angeles, CA 90015. Returns sent to any other address will not be processed. Please keep the tracking number for the return package to ensure it has been received.
· Return postage is at the buyer’s expense. Any returned package sent “Return to Sender” will be subject to a 25% processing fee to cover return shipping and handling.